Privacy

This privacy policy carefully describes what personal information we collect and obtain, and how we use it.

You can search www.eroicabritannia.co.uk without providing any personal information, but to purchase tickets, you must signup and create a Ticket Tannoy (our ticketing agent) Customer Account. Once you register with Tickettannoy.com some of the information collected about your use of this Site will be linked to your Ticket Tannoy Customer Account.

  • Eroica Britannia and Ticket Tannoy collect various personal details when you complete our signup forms (like your name, phone numbers, address, email address, etc). Eroica Britannia and Ticket Tannoy also keep a record of your transactions with WAPPA (www.tickettannoy.com) and any correspondence between us.

  • You may be asked for further information if we run surveys, competitions, prize draws and other promotional activities. If this is the case, then this Privacy Policy will apply to the personal information you provide, but please check for any specific terms that apply each time you participate in these activities.

  • The financial information Ticket Tannoy collects and how they use it is explained later in this Privacy Policy.

  • We use your information primarily to provide you with the services and products you request, and related customer services (this includes providing this Site, website administration and security).

  • We also analyse this information to improve our understanding of you and our customer base in general. We do this so that we can make better decisions about our services, advertising, products and content, based on a more informed picture of how our customers use our current services, and to provide you with a more customised experience.

  • Depending on your marketing preferences, we may use this information to help us to determine which offers, information, discounts and promotions you would most like to receive.

  • Unless you opt-out, we may use your contact information for marketing purposes specific to the event.

  • You will be given an opportunity to unsubscribe in every marketing e-mail we send you, although we advise against this as we use your email address to communicate important information about the event which you have purchased tickets for (e.g. arrival details, when to download your ticket, etc).

  • If you change your mind or want to amend your marketing preferences, you can do so at any time.

  • You may also receive marketing information from the Event Partners for the events for which you have purchased tickets. If you do not wish to receive marketing correspondence from an Event Partner please use the unsubscribe link in their communications or contact them directly to request that your details are removed from their databases.

  • We or our Event Partners will not share your data with any third parties without your consent.

  • If you are purchasing tickets, you will be asked to provide financial information (your payment card information). You will be given the option to save this information so that you don't have to re-enter it every time you buy tickets. If you select this option, Ticket Tannoy will store your financial information for 12 months from the date of your most recent purchase, after which it will be deleted. At no point does Eroica Britannia hold any of your financial information.

  • Financial information Ticket Tannoy collect is used to authorise payment and bill you for your purchases through our Site. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies and banks. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Where Ticket Tannoy shares this data, they apply payment industry standard encryption methods to maintain its security.

  • Except as explained above, Ticket Tannoy will not share your financial information with any third parties without your prior consent.

  • We do not share your personal data with our third parties advertisers.

  • This Site may contain third party content and links to other websites. Eroica Britannia is not responsible for the privacy practices or the content of such websites, or for the privacy policies and practices of other third parties, and so you should be careful to read those websites' privacy policies independently.

You can use your Ticket Tannoy Customer Account to edit and view the information about you that you've provided when creating said account. You also have the right to obtain a copy of the personal data Ticket Tannoy hold about you to correct any inaccuracies in such data. If you wish to exercise any of these rights, please contact allaboard@eroicabritannia.co.uk. For some requests we may ask you to provide: proof of identity, further information to enable us to locate the information you have requested, and/or a payment of £10 to cover our costs. Your request will be dealt with as soon as possible and will not take more than 40 days to process.